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system character:
- Can monitor the conversation for every line on the real time.
- Support three video modes or customization, auto-recording, voice-control and manually recording(Key-control)
- Can list and print all the dialed-in, dialed-out and missed calls. Support the conditional inquiry and remarks addition.
- Supports auto-backup, Can automatically record to DVD(besides economical one). Supports the auto fold repeat.
- Consists of the incoming customers management system to recognize the incomers and the Popup Screen .(besides economical one)
- Support the privacy operation on some lines for a single subscriber. Can setup password protection with different degrees
- The outward phone cables, extension cables, ISDN catalog cables, out put cables for the wireless interphones are applicable.
- Alarm information displayed on the screen or in the e-mails when a meeting abnormal situation(cable broken)
- Original recording technology for the exchanger can be equipped the toll system of the exchanger to record till the extension to save the hardware cost. It also can record and cost for the direct line phone.
- Support inquire, play and monitoring for the network.
Customer POPUP ( economy type do not have this function)
- When a call is coming, real time Pop-Up the In-coming call or customer information which you have set.
- Classify the customer type, timely inner communication
- Support the SQL database, realize synchronization of all the seat data in LAN.
- Export the customer by EXCEL file, including the name and company name, convenient operation
- Support user right management, the different degrees, different right.
- Automatically delete the otiose characters of incoming call.
- Automatically remind VIP or Blacklist customer.
- Can send the incoming message to the appointed pc or workgroup.
- Provide the simultaneously incoming call data port for other CRM software.
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Original recording technology for the exchanger( Group phone) |
- Data transmission technology, use record system match with the telephone exchanger/group phone, connect the recording card to the outside line of the exchanger, then use the telephone accounting software to calculate the cost, can inquiry by branch phone. Reduce the number of recording card, and can save the equipment cost.
- Matchable exchanger including: NEC, Siemens, PANASONIC, Nitsuko, SAMSUNG, Alcatel, Ericsson, Philips, Fujitsu, TONGLI, Shenou, YITAI, ZLTelecom, etc.
- When record the digital branch phone, if the exchanger do not output the caller id, can gain the dialed-in and dialed-out number from the port with the accounting software, so as to solve the problem that incomplete number of audio recording.
- Recording match with accounting, if the users do not have the exchanger, can realize the direct line accounting.
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Advanced network inquiry, monitoring |
- Folder share mode, install the same version of recording software at client end, run Client.exe , to inquiry and play the recording file by Network Neighborhood.
- Install record WEB inquiry system, can inquiry the recording file by IE; with restrict of accessing right.
- Can Real time monitor the conversation of the customer service on the network PC. ( economy type do not have this function)
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